- The OMS Group is one of the leading Customer Communication Management (CCM) providers in the DACH region, serving over 3,000 clients including Airbus, Deutsche Post, Deutsche Bahn, Linde, and Telefónica.
- Targeted expansion & acquisitions since 2021: NIC and Formware expanded by two further companies and integrated into a uniform platform under Formware.
- Strategic acquisition of DocuMatrix (2025), a CCM specialist from Austria
- Development of a fully integrated automated CCM platform that combines the strengths of all previous solutions
With the acquisition of DocuMatrix, the OMS Group continues its consistent growth trajectory and solidifies its position as one of the leading providers of Customer Communication Management (CCM) in the DACH region. The group currently serves more than 3,000 clients—including industry leaders such as Airbus, Deutsche Post, Deutsche Bahn, Linde, and Telefónica—and is actively expanding its presence across Europe.
Expansion and Market Strategy
Since its founding in 2021, the OMS Group has aimed to provide businesses with a powerful platform for customer communication. Through targeted acquisitions and consolidation efforts, the group has built a comprehensive solution portfolio:
- 2021: Formation of the OMS Group through the acquisition of market-leading output management providers NIC and Formware
- 2022: Integration of Rasterpunkt, a consulting firm for output solutions.
- 2023: Acquisition of siyodo (Sign Your Own Document), which enables digital, legally compliant signatures for postal documents.
- 2023: Consolidation of all brands under the Formware name, with three clearly defined business units: Product, Enterprise, and Implementation
- 2025: Acquisition of DocuMatrix, a leading CCM specialist from Austria
Strategic Merger with DocuMatrix
Founded in 1999 by Josef Gruber and led since 2021 by his sons Markus and Gerhard Gruber, DocuMatrix employs approximately 40 people at its locations in Austria and Switzerland—two-thirds of whom work in product development.
With its proprietary web-based software supporting on-premise, cloud, and hybrid solutions, DocuMatrix has established itself as a leading CCM provider in Austria and Switzerland. Through the acquisition, the OMS Group expands its portfolio with high-performance, scalable solutions that enable more efficient customer communication.
Future Strategy
Development of a new integrated CCM platform
The OMS Group is developing a fully integrated, automated CCM platform that unites the strengths of its previous solutions. Companies will benefit from intuitive control and streamlined communication processes that enable smoother, more secure, and more flexible customer interactions.
“With our new platform, we are creating a unified, scalable solution that allows companies of all sizes to better manage and automate their customer communication.” – Markus Gruber, Co-CEO of the OMS Group.
“Technological advancements in AI make this field particularly exciting for our applications. Together with our existing teams, we’re setting new standards.” – adds Gerhard Gruber, CPO of the OMS Group.
Customer Response and International Growth
The market response has already been positive: companies are benefiting from the combined expertise and new technological capabilities, with successful flagship projects implemented in a short time. In addition to its strong position in the DACH region, the OMS Group is actively pursuing European growth.
“In just four years, we’ve brought together specialized companies to create a leading CCM provider in DACH—elevating hidden champions from the SME sector onto the European stage.” – Peter Waleczek, Managing Partner of FLEX Capital.
With the successful integration of DocuMatrix and the continuous development of its product portfolio, the OMS Group strengthens its market leadership in the DACH region and remains focused on growth across Europe.
